We deliver to Sweden, Norway, Denmark and Finland
Prices
Prices are shown in the currency of your choice, currently Swedish Krona, Norwegian Krona and Euro. All prices are shown including or excluding VAT depending on your choice in the shop .
Payment
Companies, government agencies and municipalities can pay by credit card or by invoice after an approved credit check. Payment terms for invoice payment are 15 or 30 days net. Invoices are sent as PDF files with a link.
Individuals can pay by credit card or invoice handled by Klarna. When paying via Klarna, an order confirmation is sent out immediately or a receipt when paying by card. If you do not receive this, you should contact Klarna as soon as possible.
How to pay
Ordering via Klarna
When paying by invoice, we work with Klarna. To pay by invoice, you must enter your social security number or organization number. A prerequisite for being able to pay by invoice is, among other things, that you are registered in the population register in Sweden and are over 18 years of age. You must not have any payment remarks. All invoices are transferred to Klarna by Nordicase.
All orders outside Sweden are invoiced by Klarna.
The usual credit check takes place after the personal information has been submitted at checkout, in some cases this means that a credit report is taken. A copy of the credit report will then be sent to your home.
As a company, you can also receive an invoice directly from us with a 30-day credit period.
To be able to buy on invoice directly from us, you must email your order to us or call us. We will then let you know how to place your order.
We do the usual credit check and we will cancel the order if we consider that the credit rating is not acceptable. This may be due to the company's performance or that the order amount is large in relation to the credit rating.
If the order is canceled, we suggest that you choose Klarna as a payment alternative.
We reserve the right to cancel orders regardless of payment method.
The cancellation can be done for various reasons such as, incorrect stock balance, the customer has previously been a bad payer, delivery addresses that do not match information in the register, etc.
You can always email us about why your order may be canceled.
If you have paid by card, Klarna will refund the money as soon as possible, and any invoices will be credited.
In the event of non-payment within the specified time, a reminder fee of SEK 500 / for each reminder and penalty interest of 18% after the due date will be added.
After 2 reminders, the case is sent to debt collection. All additional costs for this are borne by you as a customer.
Shipping costs
Nordicase ALWAYS delivers FREE OF CHARGE
Returns
The right of return applies after approval by Nordicase. Return deduction of 25% is applied to sales to companies.
For private individuals, 14 days return policy applies if the product is returned in original packaging.
The customer is responsible for the return shipping and must inform us before the return can take place. The return must be delivered to our address with delivery.
We do not pick up packages at delivery points.
Placing an order
Orders can be made directly in the e-store or by phone and email.
Orders can be made directly in the e-store or by phone and email.
When ordering via our website, check that all information is correct such as social security number, organization number, delivery address, etc.
We cannot change the information afterwards and it is you as a customer who is responsible for the correctness of the information.
If you do not pick up your package or are not available for delivery, you must contact Postnord and make further arrangements. If the package is returned to us, SEK 500 incl. VAT will be charged in handling fee.
If you are not available when Postnord is to deliver the goods during office hours (applies to companies), it is your responsibility to contact Postnord and agree on a new delivery or other agreement.
If you have not received your goods within 10 days of receiving your invoice, you must notify us in writing so that we can track the package.
Complaints about non-received goods or missing goods that are not made within 30 days will not be accepted.
If an item is backordered by us, we will remove the item from the invoice.
If an item is out of stock, the item is not backordered, but it is removed from the invoice and you can order the item again. We always reserve the right for final sales, balance errors and other reasons why an item cannot be delivered. This applies even if the shop states that the item is in stock.
We do not replace or compensate for undelivered goods as described above, neither for direct nor indirect costs.
Order confirmation
We always confirm your order within 24 hours. Please check that all details are correct otherwise contact us immediately.
Delivery of goods
Delivery time is normally 1-3 days
We deliver within 24 hours from our warehouse in Sweden.
Delivery is made by Postnord / delivery address must be specified (not box address)
After you or someone else has received the goods, it is you as a customer who is responsible for who has received the goods. If, according to you as a customer, an unauthorized person has received or collected the goods, a police report must be made by you and it is you as a customer who may pursue the matter against Postnord.
If you order as a business customer, the goods are normally delivered to your address and you as a customer are expected to be at home during normal office hours in order to receive the goods. If you order as a private individual, the goods are delivered to a delivery point that Postnord has. Please contact Postnord if you are unsure where their nearest agent is located
Complaints and guarantees
Peli is responsible for the warranty on all products in accordance with current legislation to private individuals. For companies, we deliver in accordance with NLS 95 and our manufacturers' warranty conditions. Peli provides a "lifetime warranty" on all unbreakable bags and industrial and ATEX-classified lamps. (the warranty does not apply to batteries and xenon lamp modules). Backpacks and work lights have a 1 year warranty.
The warranty does not apply to neglect or abnormal use.Care instructions must also be followed for the warranty to apply.
Delivery conditions - bags and bags with customized interiors
1. general
These terms of delivery apply to all deliveries from Nordicase, unless otherwise agreed in writing. The delivery is otherwise subject to the provisions of NLS 95.
In the event of any conflict between these terms and NLS 95, these terms shall prevail.
2. drawings and technical documentation
All drawings, technical documentation and other documentation produced by Nordicase on behalf of the customer form part of the delivery. After the customer's approval, the customer is responsible for ensuring that the drawing is correct.
Drawings are prepared based on the information and conditions provided by the Customer. Nordicase is not responsible for errors or deficiencies due to incomplete or incorrect information from the Customer or changes after the drawing has been approved by the Customer.
Approved drawings shall be considered binding for the scope, execution and function of the delivery.
3. changes
Any changes after drawings have been approved must be in writing and may entail adjustment of price and delivery time. Nordicase reserves the right to charge costs for redesign and any additional work.
4. delivery
Delivery takes place according to the agreed delivery plan. Unless otherwise agreed, delivery is made in accordance with NLS 95.
Delivery time is calculated from the date:
- order is confirmed
- the required documentation is received
- drawings are approved by the customer
- Nordicase calculates a production time for customized interiors and then confirms a delivery time to the customer. Nordicase is not responsible for direct or indirect costs in the event of a delivery delay.
5. the customer's responsibility
The customer is responsible for checking the number and any deviations against the approved drawing immediately after delivery. This must be done without delay and it is Nordicase that decides how any errors should be corrected.
6. limitation of liability
Nordicase's liability is limited in accordance with the provisions of NLS 95. Nordicase is not liable for indirect damages such as loss of production, loss of profit or other consequential damages.
7 Intellectual property rights
Drawings and technical solutions produced by Nordicase remain the property of Nordicase unless otherwise agreed in writing. The Customer has the right to use these only for the intended purpose linked to the delivery in question.
8 Dispute
Disputes arising from the delivery shall be settled in accordance with the provisions of NLS 95, unless otherwise agreed.
Cookies
This website uses cookies, which are small files stored on the user's computer for reuse the next time the customer visits the site. Saved information about the user can be login information and shopping baskets to simplify the next login, statistics on visits and purchases, etc. This function, which all common browsers have built-in, can easily be turned off in the browser's settings menu but will then limit the functionality of the site.
Personal data / GDPR / Privacy
Nordicase has the following procedures regarding GDPR and we cooperate with subcontractors who meet the requirements for secure data processing according to GDPR.
Mailing/mail register
As a customer, you sign up by actively checking a box or filling in our newsletter popup.
As long as you have not purchased from us, only your email address is stored.
You can also sign up for our newsletter by email or at trade fairs.
Email address: sales@nordicase.se
We have a clear unsubscribe button and it is not possible to recreate the email address if you unsubscribe.
Everyone who unsubscribes or bounces 3 times is completely deleted from our records at least 4 times / year.
1 time per year we send out an email and inform what information we have in our registers (we only save the email address, no other information)
Customers who have been customers for a long time, subscribed or otherwise have a legitimate interest in our products will be informed in separate emails about what we store and how we handle GDPR.
You as a customer can always request free of charge to know what data we have and how they can be deleted or changed free of charge. Data that must be saved according to the Accounting Act cannot be deleted or changed.
Web shop
Customers who have created their own login are saved, until the customer requests that all information be deleted.
Customers who register without a login are completely deleted once a year in connection with the year-end.
Orders are saved for a maximum of 15 months.
Ordering system
All information provided in connection with a purchase is stored in our order system in accordance with the Accounting Act, ie for 10 years. After that, all data is deleted
Contact regarding personal data
If you would like to access the information we have about you, you are welcome to contact us at: sales@nordicase.se. If incorrect data has been recorded or if you have any other objections, you can contact us in the same way. You have the right to see what information about you is recorded, and you can object to the recording under the Personal Data Act.
As a customer, you have the right to access your collected personal data categories (Article 15) and you can object to recording under the relevant provisions of the EU General Data Protection Regulation (GDPR). Upon reasonable request, we will update, amend, or delete personal data under our control, subject to any action that violates the law.
We may reject requests that are unreasonably repetitive, involve disproportionate technical intervention (e.g. developing a new system or significantly changing an existing process), affect the personal data of other individuals, or are extremely impractical (e.g. data from back-up systems). Any queries in this regard should be addressed to Customer Services via email sales@nordicase.se .
Personal data protection
Legislation requires that your personal information is kept secure and confidential. We store your personal information on servers with high levels of security located in controlled facilities, and our security is regularly checked to determine whether user information is being handled securely, always with strict regard for your rights as a user. However, we cannot guarantee 100% security for data transmissions over the Internet. This means that there may be a risk of other unauthorized parties gaining access to information when data is sent and stored electronically. Thus, you send your personal information at your own risk.
Personal information is deleted or anonymized when the purpose for which it was collected ceases.
The rapid development of the Internet means that it may sometimes be necessary to modify our processing of personal data. As a result, we reserve the right to update and amend this privacy policy. If we do so, we will of course correct the "last updated" date at the bottom of the webpage. In case of substantial changes, we will notify you with a visible notice on our websites.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by this cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by this cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."